Gusti Agung Chintya Dewi, is an operator and supervisor at 108, Bali’s directory enquires service of state phone company Telkom. From Ubud in Gianyar Regency, the 29-year-old lives in Padang Sambian, Denpasar, with her husband, two daughters and her husband’s parents. She shared her day with The Bali Times Arga Sagitarini

The office is open 24 hours a day so I have to work shifts. When I have an 8am shift, I start my day by getting up at 5am to prepare food for the family. I have two daughters: Gusti Agung Galuh Maharani is four years old and Gusti Agung Adinda Maheswari is two. Both of them need a lot of attention from me, and the older one will soon start at a new school. I try to spend as much time as I can with them. My husband, Gusti Agung Oka Sumerta, is eight years older than me and sells propert. We were married in 2002 and live with his parents. There’s a maid who helps my in-laws and me to take care of the house and the children.

Sometimes I only have enough time to cut vegetables and meat and cook rice. My mother-in-law and the maid usually finish the cooking. That’s the advantage of living with a lot of people: we help each other.

I have some bread for breakfast and leave the house at 7.15am. It takes about 20 minutes to get to the office, the Telkom building in Renon; I’m on the third floor. I go to my locker and get my equipment, and some water, which is vital because in my job I’m always talking.

As a supervisor at 108, I check that the 108 operators are doing their job properly – giving the right numbers to the callers. For new operators, it’s quite difficult to find the name and the phone number, so I help them. I started work at 108 in 2002 as an operator. I like it. I know it’s not particularly special or important; all we do is give out telephone numbers. But from time to time a caller is so happy with our help that they offer us money. We don’t accept because it’s our duty to do the best for all our callers, but it does feel nice when someone is happy.

There are bad moments, too. There are many small hotels in Denpasar with just a few rooms. These hotels are registered in the name of the owner, not in the name of the hotel. That’s why when people ask us about a hotel, sometimes we can’t find the number. Sometimes when we cannot help people they get angry; sometimes they are abusive. The problem in those situations is that it’s a 108 rule that the operator cannot hang up on a caller – we have to wait until they put down the phone, even if they are being very rude.

The job can be monotonous. All we do is give out phone numbers, but I enjoy it, and I think there are many positive things about it. I don’t need to bring any work home so when I’m at home I can give all my attention to my family. My husband also supports me and so do his parents.

If I have the 8am shift, I’ll have lunch at the staff canteen at 12, and go home at 3pm. When I’m at home, I spend as much time as possible with my children. I bathe them and give them their food. I often take a bath with the kids and watch TV with them. I make sure that they go to sleep before 9pm. It’s good to go to bed early so you have enough energy for the next day; that’s why I’m always asleep by 10pm.

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