PLN Threatened With Class Action Over Blackouts

DENPASAR ~ Bali’s Consumer Protection Agency (LPK) has threatened monopoly state power provider PLN with a class action in the courts if it does not compensate consumers for losses caused by its extended programme of rolling blackouts now set to go on until January 15 and poor performance over new electricity connections.

LPK chief Putu Armaya said this week he had written to the managing director of PLN, the National Parliament’s Commission VII, the minister for Energy and Resources and the National Consumer Protection Agency.

Armaya said the LPK letter of complaint, sent on Tuesday, did not represent legal action, but that if the results of a hearing to be held soon did not bring satisfaction and compensation, then community class action against PLN was an option.

LPK says PLN should compensate Bali consumers by cutting their bills by 10 percent over the blackout period, which began in October.

It says it has received 800 consumer complaints about PLN’s programme of rolling blackouts in peak-use hours across Bali and 600 complaints about lack of service.

The LPK complaint on behalf of Bali consumers covers three main points:

EXTENSION of island-wide blackouts until January 15, 2010.

NEGLECT of consumer rights.

COMPENSATION for blackout losses.

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