Garuda Woes Disrupt More Flights

Garuda Woes Disrupt More Flights


State-owned national flag carrier Garuda Indonesia cancelled four flights on Monday in ongoing disruptions apparently caused by a computer system error.

The Monday cancellations followed problems over the weekend where Garuda passengers were left in the dark over their flights.

There were angry scenes at Jakarta airport when stranded passengers tried unsuccessfully to find out from Garuda what was happening.

Garuda itself has made no statement about the problem or when it is likely to be solved.

Most flights affected have been scheduled services from Jakarta to destinations in Sumatra and Batam.

It was reported on Sunday that two Bali flights were affected. But the airline has made no information available.

Soekarno-Hatta International Airport executive Heri Cahyono said on Monday: “We have checked with [Garuda] cabin crew, pilots and passengers. We hope this won’t last much longer because we are trying to provide better service for our customers.”

He said Garuda had told the airport operator, Angkasa Pura II, that the cancellations were due to an error in the airline’s new computer system which integrates rostering of crews and schedules aircraft.

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